Service Now Developer


ServiceNow is a cloud based platform specializes in delivering IT service management (ITSM) applications. It incorporates agile development environment with reduced risk of failed deployment. The extensible platform enables a single system of record for IT and standardizes process. Performance analytics manages the insights of business solutions can drive performance improvement.
by mithun-reddy
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WHAT YOU GET

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serviceNow

KEY FEATURES

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Experienced and certified trainers with real time project experience.

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35-40 Interactive online training sessions.

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In-house course content and with consistent course structure and design

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Exclusive Student Portal

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Weekly Assessments

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Learn Anytime and Anywhere

Overview

ServiceNow is a cloud based platform specializes in delivering IT service management (ITSM) applications. It incorporates agile development environment with reduced risk of failed deployment. The extensible platform enables a single system of record for IT and standardizes process. Performance analytics manages the insights of business solutions can drive performance improvement.

Pre-Requisites

This course is designed as an introduction to the ServiceNow products. It is also a prerequisite for the ServiceNow System Administration Class.
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Study Material

Trainer Experience

Doubts Clearing

Assignments & Case Studies

Overall Experience

Modules

What is Service Now

  • Why and who can use Service Now
  • Concept of cloud computing in Service Now
  • Introduction to ITIL foundation
  • Navigation and users
  • Helpful portals, releases
  • Customize Homepage

Creating Gauges

  • Define CSS properties, UI Properties
  • Change visibility of Homepage and banner
  • Tables, Form, Dictionary
  • Creating Application, module
  • Creating table
  • Personalizing form and table layout
  • Creating Section,
  • View
  • Dictionary entries
  • Dictionary overrides
  • Reference qualifiers
  • Related lists
  • Update set’s Creation
  • Creating an update set
  • Merge update set
  • Retrieve Update set in another instance
  • Creating workflow
  • Workflow editor and workflow scripts
  • Workflow activities and workflow context
  • Workflow stages, transitions
  • Service catalog management
  • Use of service catalog, back end
  • execution
  •  Creating catalog item, record producer,
  • order guide
  • Create RITM and catalog task
  • Attaching workflow to catalog items
  • Importing data in Service Now
  • Data sources,
  • XML import
  • Transform maps,
  • Scheduled data import
  • Import sets
  • Transform scripts
  • Data load automation
  • User Administration
  • Creating groups
  • Users and Departments
  • Concept of delegation
  • Customizing user profile
  • Roles & group membership
  • Fetch detail of logged in user
  • Email Notification
  • Defining a Template
  • Define notification
  • Email logs
  • Introduction to SMTP and POP mail servers
  • Trigger email on event
  • Create SLA &Schedule
  • SLA Definitions
  • SLA Properties
  • Attach SLA to tasks
  • Create schedule and child schedule
  • Scheduled Jobs

Introduction to scheduled jobs

  • Scheduled Job log
  • Scheduled reports
  • Access Control List
  • Create Read, Write and Create ACL on table and field level
  • Debug ACLS
  • Write ACL Scripts
  • Concept of privileged system admin
  • Content Management (CMS)
  • Creating site, page
  • Dynamic content block
  • Define Header, theme, style sheet
  • Creating UI page, UI macros
  • Introduction to Web service

Introduction to web services

  • SOAP Messages
  • Debugging
  • Personalize users
  • Debugging Business Rule
  • Debugging ACL
  • Background scripts
Angular Js

Front-End JavaScript Frameworks: AngularJs

About this course: This course concentrates mainly on Javascript based front-end frame-works, And in particular, AngularJs is, The most popular among them. We will review the model view controller(MVC) design-pattern in the context of AngularJs

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